Store
FAQ

DELIVERY FAQ

Here are some frequently asked questions about deliveries from athletes stores on MatchKit.

When will I get my order?

It takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: USA: 5-8 business days. International: 10-20 business days.

Where will my order ship from?

We work with on-demand order fulfilment companies around the world! Depending on the country, your order will be shipped from our partner with the right combination of stock on hand and optimum shipping route.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still do not have it. What should I do?

Before getting in touch with us, please help us out by doing the following checks. Check your shipping confirmation email for any mistakes in the delivery address.Ask your local post office if they have your package. Stop by your neighbours in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you are expecting a home delivery and you know you will not be home to accept it, use an address where you know will be!
If the shipping address was correct, and the package was not left at the post office or at your neighbours, get in touch with us at support@matchkit.co with your order number.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right.

ORDERS FAQ

Here are some frequently asked questions about orders from athletes stores on MatchKit.

How are your products made?

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@matchkit.co

I received a wrong/damaged product, what should I do?

We are so sorry if the product you ordered arrived damaged.
To help us resolve this for you quickly, please email us at support@matchkit.co within one weeks time with photos of the damaged product, your order number, and any other details you may have about your order. We will get back to you with a resolution as soon as possible!

RETURNS FAQ

Here are some frequently asked questions about returns from athletes stores on MatchKit.

What is your returns policy?

We do not offer returns and exchanges, but if there is something wrong with your order, please let us know by contacting us at support@matchkit.co.

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@matchkit.co with photos of wrong/damaged items and we will sort that out for you.

Can I exchange an item for a different size/color?

At this time, we do not offer exchanges. If you are unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store.
Though rare, it is possible that an item you ordered was mislabelled. If that is the case, please let us know at support@matchkit.co within a week after receiving your order. Include your order number and photos of the mislabeled item, and we will send you a new one, or issue a refund!